Privacy Policy

At Astro Fusion (we, our, or us), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Vedic Astrology chat application, website, and related services (collectively, the __Service__).

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you register for an account, we collect your name, email address, password, and optionally, your profile picture.
• Birth Information: To provide astrological services, we collect your date of birth, time of birth, and place of birth.
• Contact Information: If you contact our support team, we may collect additional contact details such as your phone number.
• Payment Information: When you make a purchase, our payment processors collect your payment card details or other financial information necessary to process the transaction.
• Chat Content: We store the content of your conversations with our AI assistant and human astrologers to provide and improve our services.

1.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• Device Information: We collect information about your device, including IP address, device type, operating system, browser type, and mobile network information.
• Usage Data: We collect information about how you interact with our Service, such as the pages you visit, the features you use, the time spent on the Service, and other similar information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
• Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing the Service: To create and maintain your account, generate astrological charts and readings, facilitate chat consultations, and process payments.
• Personalization: To personalize your experience, deliver content and product offerings relevant to your interests.
• Communication: To communicate with you about your account, respond to inquiries, and send service-related notifications.
• Marketing: With your consent, to send promotional emails about new features, special offers, or other information we think you may find interesting.
• Improvement: To analyze usage patterns, diagnose technical problems, and enhance the functionality and user experience of our Service.
• Security: To detect, prevent, and address technical issues, fraud, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Astrologers: When you book a consultation, we share relevant information with the astrologer to facilitate the reading.
• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties for monetary & other valuable consideration.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

You can request deletion of your account and associated data at any time through your account settings or by contacting our support team.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption to protect sensitive information transmitted online. We also protect your information offline, with access restricted to authorized personnel only.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information based on our legitimate interests.
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the __Contact Us__ section below. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

7. Children' Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the __Last Updated__ date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@astrofusion.com
• By visiting our contact page
• By mail: Astro Fusion, 123 Cosmic Way, Starlight City, CA 90210, USA

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please visit our California Privacy Notice.

13. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. For more information about our GDPR compliance, please visit our GDPR Compliance page.