Frequently Asked Questions

How do I create an account?

Creating an account is simple. Click on the Login button at the top right of the page, then select Sign Up. Fill in your email, create a password, and provide your basic details. You'll receive a verification email to confirm your account.

Is my birth information required to register?

Basic registration doesn't require birth information. However, to receive personalized astrological readings and generate your birth chart, you'll need to provide your date, time, and place of birth in your profile settings.

Can I use the application without creating an account?

You can browse general information without an account, but personalized readings, birth chart generation, and chat consultations require registration to ensure your data is saved and consultations are personalized.

What types of astrological readings do you offer?

We offer a comprehensive range of Vedic Astrology readings, including:

• Birth chart analysis (Janam Kundali)
• Compatibility readings (Kundali Milan)
• Career and financial forecasts
• Relationship and marriage insights
• Dasha period analysis
• Muhurta (auspicious timing) consultations
• Remedial measures and gemstone recommendations

How accurate are the AI-generated readings?

Our AI is trained on classical Vedic Astrology texts and modern interpretations. While the AI provides insights based on traditional astrological principles, for the most comprehensive analysis, we recommend scheduling a session with one of our human astrologers who can provide nuanced interpretations.

What information do I need for an accurate reading?

For the most accurate reading, you'll need to provide:

• Date of birth (day, month, year)
• Exact time of birth (as precise as possible)
• Place of birth (city, state, country)

The more accurate this information is, the more precise your astrological reading will be.

What are the qualifications of your astrologers?

All our human astrologers have formal training in Vedic Astrology with a minimum of 5 years of professional experience. Many have studied under renowned Jyotish masters and hold certifications from respected astrological institutions. You can view each astrologer's profile, qualifications, specialties, and client reviews before booking a consultation.

Can I choose a specific astrologer for my consultation?

Yes, you can browse astrologer profiles and select the one whose expertise aligns with your needs. Each astrologer has their specialties, whether it's relationship compatibility, career guidance, or remedial measures. You can book directly with your preferred astrologer based on their availability.

What's the difference between AI chat and human astrologer consultations?

Our AI chat provides instant responses based on astrological principles and can answer general questions 24/7. Human astrologers offer deeper insights, intuitive interpretations, and personalized guidance that considers the nuances of your unique chart. Human consultations are scheduled in advance and provide more comprehensive analysis.

How does the chat system work?

Our chat system offers two options:

• AI Chat: Available 24/7 for immediate responses to your astrological questions
• Astrologer Chat: Scheduled sessions with professional astrologers for in-depth consultations

Both chat options allow you to share your birth chart, ask questions, and receive guidance. Chat histories are saved in your account for future reference.

Can I share images or documents during the chat?

Yes, you can share images of handwritten charts, documents, or screenshots during both AI and human astrologer chats. This feature is particularly useful if you have existing charts or specific horoscope pages you'd like to discuss.

How long are typical chat consultations?

AI chat sessions have no time limit. Human astrologer consultations are typically booked in 30-minute or 60-minute sessions. You can extend a session if the astrologer has availability. We recommend 60-minute sessions for comprehensive birth chart readings or complex questions.

What payment methods do you accept?

We accept various payment methods including:

• Credit/Debit cards (Visa, Mastercard, American Express)
• PayPal
• Google Pay
• Apple Pay
• Bank transfers (for select countries)

All payments are processed securely through our payment partners.

How much do consultations cost?

Our pricing structure is as follows:

• Basic AI Chat: Free for registered users (limited queries per day)
• Premium AI Chat: $9.99/month (unlimited queries)
• Human Astrologer Consultations: Starting at $30 for 30 minutes (varies by astrologer experience)
• Comprehensive Birth Chart Analysis: Starting at $50
• Specialized Readings: Pricing varies based on complexity

Refund

If you're not satisfied with a human astrologer consultation, you can request a refund within 24 hours of the completed session. AI chat subscriptions can be canceled anytime, but we don't provide refunds for past subscription periods. Please review our Terms of Service for complete details on our refund policy.

How is my personal information protected?

We take data security seriously. Your personal information is encrypted and stored securely. We use industry-standard security protocols to protect your data. Our astrologers are bound by confidentiality agreements. For complete details, please review our Privacy Policy.

Are my chat conversations private?

Yes, all chat conversations are private and confidential. Human astrologers cannot access your AI chat history, and different human astrologers cannot see each other' consultations with you. You have the option to delete your chat history at any time.

Can I delete my account and all my data?

Yes, you can request account deletion from your profile settings. This will permanently remove all your personal information, birth details, and chat histories from our system. Please note that this action cannot be undone, and you'll lose access to your past readings and consultations.

What if I experience technical issues during a consultation?

If you experience technical difficulties during a paid consultation, please contact our support team immediately. If the issue prevented a meaningful consultation, we'll reschedule your session at no additional cost or provide a refund.

How can I contact customer support?

You can reach our customer support team through:

• Live chat support (available 24/7)
• Email: support@astrofusion.com
• Contact form on our Contact page
• Phone: +1 (555) 123-4567 (9 AM - 5 PM EST, Monday-Friday)

Is the application available on mobile devices?

Yes, our application is fully responsive and works on all devices. We also offer dedicated mobile apps for iOS and Android for an optimized experience. You can download them from the App Store or Google Play Store.